Returns + Exchanges
US Customer Returns
-If you are not satisfied with the product you ordered, you can return it for for refund (excluding shipping) within 14 days following the date on the receipt of your order.
-We (AgnesAnnA Studio) are only able to accept items that are in the same condition as we sent it to you (Customer). All returned items must be unworn, unwashed and in original packaging with original tags attached.
-Please, place the original invoice in the return package
-Before retuning any the item, please send us an email to info@agnesannastudio.com explaining the reason of your return.
-The cost of shipping of the return is the shipper’s responsibility. We ( AgnesAnna Studio) are not responsible for any parcel that may be lost or damaged during shipment back to our warehouse.
-We (AgnesAnna Studio) have the right to deny refunds if the returned items do not meet our return policy requirements.
-We (AgnesAnna Studio) are only able to return items purchased from our online shop: agnesannastudio.com
-About returns of AgnesAnna Items purchased from other stores and/or websites, you must contact directly with the retailer according to their (retailers) return policies.
Our return address is:
258 Calle San Justo Apt 4A
00901. San Juan, Puerto Rico
International Customer Returns
We are unable to exchange or refund international orders,
All international purchases are final sales.
Exchanges
-We are unable to offer exchanges, as they create overselling in our webstore. Please return your item and place a new order if you wish to purchase something else.
-SALE purchases are final sales, no returns.